Politique de remboursement

Effective as of 29 May 2026

SUBSCRIPTIONS

We offer access to our Services through various subscription plans (“Subscription”), which are billed on a recurring basis. Before completing any payment you will have an opportunity to review and accept the applicable fees. By purchasing a recurring Subscription, you authorize us or our authorized third-party payment processors to automatically charge you at the specified intervals (e.g., weekly, monthly, or annually) for each renewal term (“Subscription Period”) until you cancel.All fees are charged in U.S. Dollars. Except as expressly stated in this Policy or required by law we may update or modify our pricing for any Service or feature at any time.If your payment method cannot be successfully charged, you agree to pay all outstanding amounts upon our request and are solely responsible for resolving any issues with your payment provider. If a charge is declined, we reserve the right to reattempt the charge or to process the amount in multiple installments using your designated payment method (credit card or other accepted mechanism) at the then-current, non-discounted rate for the full Subscription you selected. You are responsible for any overdraft fees, penalties, or other charges imposed by your payment provider.We may update the Subscription terms or adjust Subscription fees on a forward-looking basis. If there is a pricing increase, we will notify you and provide an opportunity to change or cancel your Subscription before the new rate is applied to any automatic renewal.We reserve the right to add, modify, or remove Subscription features or benefits at any time. If you do not cancel your Subscription before such changes take effect, you will be deemed to have accepted the updated terms, which will apply to future renewals.

Trials and promotional offers: We may, at our discretion, offer certain Subscription options with a trial period or promotional pricing. The terms of any trial or promotional offer, including its duration and conditions, will be clearly presented to you before you agree to the Subscription. At the conclusion of the trial period or promotional offer, your Subscription will automatically renew at the standard subscription price, which will be clearly displayed to you at the time you agree to the Subscription. By continuing with the Subscription after the trial or promotional period, you acknowledge and accept the regular price that will apply to future billing cycles.

How to cancel: Canceling your Subscription stops future charges but does not affect the current Subscription Period. You may cancel at any time; however, the cancellation will take effect at the end of your existing Subscription Period. To avoid being charged for the next renewal, you must cancel at least twenty-four (24) hours before the Subscription Period ends.You may cancel your Subscription at any time either by: a) cancelling your subscription through your profile on the platform; or b) by emailing support@allscriber.com with the subject line **“**Cancel Subscription.” Your email must:Clearly state that you wish to cancel, andInclude the exact email address associated with your Allscriber account.For security, we can process cancellation requests only if they originate from—or clearly reference—the registered account email. Once we receive a valid request, our support team will confirm the cancellation and disable future renewals within one (1) business day. The cancellation becomes effective at the end of your current Subscription Period. No additional charges will be made, provided we receive your request at least twenty-four (24) hours before the end of the current period.

REFUNDS

Generally, all Subscription fees are nonrefundable. By subscribing to and using our Premium Services, you agree to pay all applicable fees, including any recurring subscription charges. In general, all purchases made through the Services are non-refundable. However, refunds may be granted in three specific scenarios:

A Legal Refund, where you exercise the right to a refund granted by the laws of your country or state of residence.

An Optional Refund, which may be issued at our sole discretion - such as if a payment was made in error, promptly reported to us, and the purchased service or feature was not used.

A refund under a “money-back guarantee";

Legal Refunds by Region:

For European Union (EU), European Economic Area (EEA), and United Kingdom (UK) Residents - You may have the right to withdraw from a purchase within fourteen (14) calendar days of completing it and request a full refund. However, this right is not available if:You provided explicit consent to begin receiving the service immediately, andYou acknowledged that doing so would waive your right to withdraw during the 14-day cooling-off period.Residents of Certain U.S. States: We comply with all applicable refund rights required under the consumer protection laws and regulations of your jurisdiction. If the laws of your state or locality entitle you to a refund for your Subscription or purchase, we will honor that obligation. If you believe you qualify for a refund under the laws of your jurisdiction, please contact us at support@allscriber.com and provide a clear description of your situation. Our team will review your request and determine whether you are eligible for a refund under the applicable legal requirements.

Optional Refunds: In certain limited circumstances, we may choose to issue an optional refund at our sole discretion based on the specific facts of your case. Any such refund is provided purely as a gesture of goodwill and does not create any obligation for us to issue refunds in similar situations, nor does it modify our standard refund policy.All decisions regarding optional refunds are made exclusively by us and are final, non-appealable, and not subject to dispute. If you would like us to consider your situation for a discretionary refund, please contact us at support@allscriber.com with a description of your case.

“Money-back guarantee” In addition to any refund rights provided under applicable laws, you may be eligible for our voluntary “Money-Back Guarantee” if (and only if) you purchased your Subscription directly through our website and the money-back option was clearly presented to you during checkout. To qualify for a refund under this guarantee, all of the following conditions must be met:

You contact us via email at support@allscriber.com within 30 days of your initial purchase and prior to the end of your current Subscription Period; and You can demonstrate that you have actively followed the plan by providing screenshots from the platform confirming your usage.